Conflict Management


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Conflict might escalate and lead to non-productive results, or conflict can be beneficially resolved and lead to quality final products. Therefore, learning to manage conflict is integral to a high-performance team.

Conflict management is the principle that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of non-productive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.

Conflict management is defined as “the opportunity to improve situations and strengthen relationships” (BCS, 2004).

The following objectives are included in our Latest PowerPoint Presentation:-

  • Explain What is Conflict
  • Explain What is Conflict Management
  • Explain Functional and Dysfunctional Conflict
  • Explain the Levels and Types of Conflict
  • Describe the Conflict Management Model
  • Describe the Strategies for Conflict Management
  • Explain the Conflict Management Styles
  • Explain How People Deal with Conflict
  • List the Factors that Affect Conflict Modes
  • Explain Blake and Mouton’s Conflict Grid
  • Explain What is Third-party Conflict Resolution
  • List the Tips for Managing Workplace Conflict


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