Designing Feedback


File Size: 8.29 MB

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Number of Slides: 142 Slides

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Feedback in the form of measured results should go first to the person (s) who can directly use the results to control and improve his / their performance. Measuring a team or a department should be limited to what that group can control or influence with impact. With regard to customer-complaints not all departments would have the direct authority to solve the issues. The performance-measures for them can be, their receptivity for customer-service and their action to improve matters under their purview. Collective efforts of various departments can lead to a delighted customer.

The following objectives are included in our Latest PowerPoint Presentation:-

  • Defining performance
  • Forms of feedback
  • Performance measures
  • How measures are used?
  • Organizational alignment
  • Outputs and outcomes
  • Predictive measures
  • Performance measures alone are not sufficient
  • Communication of results
  • Format and graphics
  • Reward and recognition
  • Testing existing measures


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