Total Quality Management


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Quality management includes creating and following policies and procedures that meet the product’s defined quality needs.  The aim of quality management is to ensure that the specified approach to quality is implemented for the processes.

‘Total Quality Management’ or ‘TQM’ may be defined as a continuous pursuit of excellent quality by creating the right skills and attitudes in people to prevent defects and satisfy customers/users totally at all times.

The following objectives are included in this Presentation:-

  • Explain What is Total Quality Management (TQM)
  • Describe the Evolution of TQM
  • Explain Concepts in TQM
  • Explain What is Cost Benefit Analysis
  • Explain the Principles of TQM Pyramid
  • Explain Kano’s Five Types of Quality
  • Explain Kinds of Measurements in TQM
  • Explain the STINGER Principle
  • Describe the Various Tools used in TQM
  • Describe the Focus Areas of TQM
  • Explain the Steps for the Quality Improvement Process
  • Explain Four Absolutes of Quality Improvement Process
  • Explain the Implementation of TQM
  • Explain Deming’s 14 Points to Improve Quality
  • List the Benefits of TQM


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